Career Opportunities

Studio Account Manager

Hayman Studio is a team of motivated and inspired professionals who love what we do. We develop creative solutions for four main B2B industries: manufacturing and industrial, service companies, food manufacturers, and community health organizations. Working in these industries provides a variety of projects and opportunities – we’re always working on something different and new.

As a 72-year-old, family-owned business, our longevity is based on strong client relationships, open communication, and more than mere transactions. As a result, our clients choose us for the Hayman Experience: innovative, high-quality photography, videography, and creative services done in an efficient but easy-going atmosphere. We strive to identify and work with clients that are a good fit for us and trust us to provide them with the best solutions to their needs.

Team members at Hayman Studio collaborate freely while still being able to work independently. Our culture is one of professionalism, with great pride in our creativity and attention to detail while maintaining a healthy dose of flexibility and fun.

Position Summary:

The Studio Account Manager is the primary conduit between the client and the Studio team. From the initial client meeting and throughout the project, this person maintains regular communication with the client and the Studio team to ensure the project meets desired milestones, budget, and outcomes. In addition, they are responsible for documenting and sharing all project details, managing client expectations, addressing questions, concerns, and requests, troubleshooting as necessary, keeping the team on schedule, and ensuring a positive client experience.

The role is also critical to the Studio’s ongoing business development. A successful account manager will understand clients’ “big picture” goals and look for opportunities for the Studio to earn additional projects.

The right person for this position will be highly motivated, energetic, friendly, a great communicator, and extremely organized. Training and introductions will be provided.

Hours + Location:

Work hours are Monday through Friday, 8 am to 5 pm
This position will have its own semi-open work station in our Studio at 100 E 4th Ave.
Due to the creative and collaborative nature of our work, this is an in-person position, though there is some flexibility for occasional remote work.

Occasional Travel:

Co-travel with sales and management during regular business hours in support of general business as well as for special events or projects.
Overnight travel for this position is not expected, but may be required in the future.

Compensation:

This is a full-time, salaried position; it is not a commissioned position.

It includes:

  • Benefits package including health and vision Insurance (100% of premium paid by employer after 90 day trial period)
  • Dental reimbursement payments of $100 twice a year with doctors note
  • Paid Time Off
  • Paid Holidays
Duties and responsibilities:
  • Represent the Studio as the main point of contact for clients from project kick-off through post-project follow-up
    • Attend sales meetings and record information for project estimating
    • Attend project kick-off meetings and record information
    • Collaborate with team to complete and deliver project brief documents
    • Gather information and assets needed from the client to complete projects
    • Lead project check-in meetings
    • Conduct post-project follow up with clients
    • Troubleshoot as necessary
  • Manage projects on a day-to-day basis, including monitoring production deadlines, processes, and budgets
    • Collaborate with team to maintain processes and determine tactics for successful project execution
    • Maintain open lines of communication between clients and the Studio team
    • Proofread copy and review proofs with Studio team before delivery to client
    • Identify needs of clients to create opportunities for the Studio
  • Lead weekly production meetings to review all current open projects with the Studio team
    • Communicate effectively to understand the needs of Studio team
    • Identify and communicate weekly project goals and milestones
    • Follow up with team throughout the week to meet goals and milestones
  • Maintain the Studio’s social media channels
    • Maintain a social media calendar
    • Write copy and develop content that the Studio creative team can execute
    • Respond to comments, DMS, etc.
    • Training and direction will be provided
Skillset:
  • Proficient in Microsoft Office including Word, Excel, and Outlook
  • Proficient in time and budget management
  • Ability to create systems for organization and progress tracking
  • Self-motivated and comfortable working with little to no direction
  • Excellent interpersonal communication skills
Value-added skills:
  • Existing marketing industry experience/knowledge
  • Existing social media account management
  • Willingness to learn and maintain Studio social channels
  • Existing knowledge of WordPress
  • Existing knowledge of the Adobe Creative Suite
  • Experience in copywriting and editing/content development
Experience:
  • 3-5 years of account and/or project management experience
  • 3-5 years of marketing/creative agency experience

SEND RESUMES TO: RYAN@HAYMANSTUDIO.COM